Privacy Policy

This Privacy Policy describes how Zentavire Pty Ltd ("Zentavire", "we", "our", or "us") handles personal information in Australia. We aim to align our approach with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This document explains what information we collect, how we use it, the ways it may be shared, how it is protected, and which choices are available to you.

Information we collect may include contact details such as your name, phone number, email address, and project location. Operational details can include site access notes, scheduling preferences, and work history associated with a project. Where you provide business details, we may record company name, ABN, and billing references. We collect information directly from you through calls, emails, and web forms, and from interactions with our website such as page views and device characteristics captured through analytics tools.

We use personal information to communicate with you, prepare quotations, schedule site visits, deliver finishing services, and manage billing. Additional purposes include improving our website, training team members, and maintaining records for compliance and insurance. Marketing communications may be sent where consent is provided or where permitted by applicable law, and you can opt out through the instructions included in each message.

We may share information with service providers who assist with operations, including IT hosting, project management, accounting, and communications. These providers are engaged under arrangements that expect reasonable safeguards and use limitations. Where required by law or to protect health, safety, or property, information may be disclosed to regulators, insurers, emergency services, or advisers such as legal counsel.

Security measures are designed to reduce risks from loss, misuse, and unauthorized access. Examples include access controls, encryption in transit where supported, and regular reviews of user permissions. Despite these efforts, transmission and storage systems involve inherent risks. Please consider this when deciding what information to share through online channels and email.

Retention is guided by operational needs and legal requirements. We keep records for periods that support warranty queries, tax obligations, and project reference. When information is *** longer required, we plan for secure deletion or de-identification in line with practical considerations and backup media cycles.

Your choices include requesting access to your information, asking for corrections, and managing marketing preferences. To exercise these rights, or to raise a privacy question, contact our Privacy Officer using the details below. We aim to respond within a reasonable timeframe and will outline next steps if identity verification is required. If you are dissatisfied with our response, you may consider contacting the Office of the Australian Information Commissioner (OAIC).

Our website may reference third-party platforms for payments or embedded content. Each provider controls its own handling of data, so we recommend reviewing their privacy materials. Links are provided for convenience and do not imply control over those services. Cookies and similar technologies may be used to remember preferences and understand website activity. You can adjust browser settings to manage cookies; some features may operate with limited functionality as a result.

Updates to this Policy may occur to reflect changes in law, technology, or our operations. The revised version will be posted on this page with an updated effective date. Material changes will be highlighted for a period considered reasonable. Continued use of our services after an update indicates acknowledgment of the revised Policy.

Contact details: Zentavire Pty Ltd, 27A Collins Street, Melbourne VIC 3000, Australia. Phone: + (61) 47 325-98-01. Email: Zentavire@outlook.com. For written correspondence, please include sufficient detail to help us locate records relevant to your request.